Frequently Asked Questions
Q. HOW DO I KNOW YOU WILL LOOK AFTER MY PET?
A. I have available a folio of testimonials written by existing Animates Clients for you to inspect at the time of your consultation visit, also on this site. If you wish to contact any of these referees, their details will be supplied to you after my gaining their permission.
Q. WILL MY DOG BE WALKED ALONE?
A. Yes, dogs are always walked individually by myself, excepting two or more dogs from the same household. Maximum of four well behaved dogs, depending on size etc.
Q. WILL HE / SHE BE ALLOWED OFF THE LEAD?
A. No. Due to insurance and safety reasons, dogs will NOT be allowed off their leads. Most dogs posess a terrible sense of mischief and may always return to their owners but not necessarily to a stranger. I do however have extending leads available for use in safe areas only; so that they can still have a good old run around.
Q. WILL MY PET BE WALKED / CARED FOR BY THE SAME PERSON?
A. Yes, I work alone, the only exception being, if I were to fall ill. In which case, I would where possible, inform you of this and arrange for my husband to act in my absence. Times of visits may vary in this instance to fit in with his commitments.
Q. WILL MY PET BE TRANSPORTED SAFELY?
A. Yes, pets will be transported to and from your chosen destination in a fully air conditioned / heated car. Cats must be provided with a basket or other means of secure confinement. Small pets must be placed inside suitably sized and ventilated boxes. Dogs will be hitched to a secure point in the car to prevent them from jumping out into the road when the door is opened.
Q. HOW DO I KNOW I CAN TRUST YOU?
A. I have available for your inspection, at the time of your consultation visit, a National Identification Service Authentic Document, Provided by the Cheshire Constabulary; also many existing client testimonials, which you are welcome to view.
Q. WILL MY PET BE GIVEN REGULAR MEDICATION?
A. Yes, medication will always be given as per your instruction. Clearly printed instruction sheets should be awaiting my arrival on my first visit. This is an essential requirement, along with details of your usual Veterinary Practice. Visits will need to be arranged to coincide with times of dosage, wherever possible.
Q. WHAT IF SOMETHING SHOULD GO WRONG?
A. Should your pet become ill or injure itself in your absence, I will take the animal to your appointed Veterinarian immediately I notice something amiss. Before your departure you must provide details of your Veterinarian. Emergency contact numbers for yourself or someone to act on your behalf, such as parents, trusted friends or neighbours. Should the very worst happen and your pet were to die, you must let me know if you wish to be informed whilst you are away. Also what your require me to do from thereon. I do apologise for raising such an unhappy scenario but in the case of elderly or terminally sick animals, this is always a possibility. It is therefore better to be prepared.